치과 환자의 만족도에 영향을 미치는 요인 - 치과의원에서 기공실의 개설여부에 따라 -
Dental Patient’s Satisfaction Degree factors - Concerned with installation of dental clinics -
김남중, 황경숙,
소속 상세정보
김남중 ( Kim Nam-Joong ) - 청아치과병원
황경숙 ( Hwang Kyung-Sook ) - 신흥대학교 치기공과
KMID : 0362120000220010129
Abstract
With increasing number of dental patients, it is also increasing patient’s desire to get better medical service. As the concern for improvement of dental medical service quality is growing, satisfaction degree of dental patients is becoming very important. This study was to investigate difference of patients’ satisfaction degree concerned with installation of dental labs and the reason. The data for this study were collected through Self-Administered Questionnaires from 284 patients who had visited dental clinics more than two times. The results are as follows: Female respondents ratio was as twice much as male ones. And 54.2% of the respondents were found out to have completed university education. Dental clinics with dental labs scored higher than others in patients’ satisfaction and recommendation willingness degree. Dental clinics without dental labs scored higher in patients’ revisiting willingness degree. With simple Correlation Analyses it was found out that the most influential variable concerned with patients’ general satisfaction degree was medical facility in dental clinics with dental labs, dentist ability to cure in dental clinics without dental labs. There were some discrepancies with other subordinate variables. Through Stepwise Multiful Regression Analyses it was found out that the most influential variable with patients’ general satisfaction degree was dentist ability to cure in total and dental clinics without dental labs and medical facility in dental clinics with dental labs. There were also some discrepancies with other subordinate variables.
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원문 및 링크아웃 정보
등재저널 정보